Program Manager, Delivery Innovation and Strategic Programs
Toronto · USD 87,000-119,000 / year · 3-5 years experience · Hybrid · Posted Sep 29, 2026
At a glance
- Experience
- 3-5 years experience
- Workplace
- Hybrid
- Location
- Toronto
- Salary
- USD 87,000-119,000 / year · Base salary
About the role
- Reporting to the Sr. Manager, Business Architecture the Program Manager, Delivery Innovation + Strategic Programs is an individual contributor role within the Global Professional Services and Delivery Success organization.
- The position focuses on delivery methodology, operational execution standards, and project-level governance to drive better customer and partner outcomes.
Responsibilities
- Identify repeatable implementation patterns, delivery workflows, and common customer use cases by partnering closely with internal Professional Services delivery and technical teams.
- Translate real-world delivery patterns into standardized, reusable scoping requirements, delivery templates, and execution blueprints.
- Evaluate project delivery trends to identify gaps in execution assets, establishing operational and business requirements for new delivery assets, accelerators, and methodology toolkits.
- Translate complex internal delivery methodologies into structured, external-facing delivery playbooks, engagement blueprints, and project governance toolkits.
- Organize and maintain the central repository of delivery methodologies, engagement templates, and process assets using tools like Highspot, Confluence, and Asana.
- Explore, test, and implement generative AI tools and workflows to accelerate the creation of delivery methodologies, project templates, and partner playbooks.
- Identify opportunities to integrate AI solutions to help internal teams and partners quickly synthesize customer requirements, automate boilerplate documentation, and speed up scoping and delivery cycles.
- Train and guide partner delivery success teams on utilizing AI-driven templates and methodology accelerators to maximize execution speed and output quality.
- Develop and maintain quantitative models to measure and report on the effectiveness, quality, and adoption of delivery methodologies and strategic program investments.
- Independently design, build, and maintain comprehensive analytics dashboards from scratch using Tableau and Salesforce to track delivery health and methodology adoption.
Requirements
- 3–5 years of program management, project management, or operational experience within a technology, SaaS, or professional services organization.
- Prior experience working in or closely with Professional Services, Customer Success, Delivery Success, or Service Delivery Partner Programs.
- Ability to proactively track down, clarify, and organize complex technical or operational processes from cross-functional teams to create clear, step-by-step methodologies and frameworks.
- Practical experience using generative AI tools to assist in research, outlining, content optimization, or workflow automation to accelerate and scale content creation.
- Strong analytical mindset with experience building dashboards and reports to track performance metrics and assess investment impact.
- Exceptional ability to self-direct and manage multiple deliverables, program schedules, and stakeholders in a deadline-driven environment.
- Outstanding verbal and written communication skills with the ability to translate complex operational processes into clear, execution-focused delivery blueprints.
Preferred qualifications
- Experience working with or implementing AI-driven analytics, automation platforms, or prompt engineering for operational efficiency.
- Knowledge of Okta & Auth0 product offerings.
- Experience with business architecture concepts or standardizing operating models.
- Experience with collaboration, enablement, and tracking tools like Highspot, Confluence, and Asana.
- Familiarity with GSI engagement models or enterprise identity delivery.
- A bachelor's degree in business, data science, information systems, or equivalent relevant experience.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- RRSP with a match
- Healthcare spending
- Telemedicine
- Paid leave including PTO
- Parental leave
- Equity where applicable
- Bonus
Workplace
- Hybrid workplace type
Skills
- Tableau
- Salesforce
- Google Sheets
- Highspot
- Confluence
- Asana
- Generative AI
