Clinical Quality Program Manager
Remote · USD 100,000-115,000 · 3+ years experience · Remote · Posted Oct 9, 2026
At a glance
- Experience
- 3+ years experience
- Workplace
- Remote
- Location
- Remote
- Salary
- USD 100,000-115,000 · Base salary
About the role
- As our Care Quality Program Manager, you'll lead clinical quality and accreditation readiness for Pelago's care programs.
- You'll run clinical audits across our care team, co-lead our Quality and Safety Committee, and serve as the clinical lead for Joint Commission readiness, from policy development through survey day.
Responsibilities
- Run the Quality and Safety Committee, co-lead it with our Credentialing, Licensing & Quality Operations Manager: prepare each meeting, turn discussion into clear decisions and owners, and track whether follow-through actually happens.
- Lead clinical readiness for Joint Commission accreditation, own the required clinical policies, run mock audits, drive corrective action on gaps, and serve as the day-of clinical point of contact during surveys.
- Make standards usable by translating Joint Commission requirements into practical guidance that clinical managers and the care team can act on.
- Audit clinical work by running structured audits of documentation, clinical reasoning, protocol adherence, and member interactions against Pelago's standards, keeping records with integrity and confidentiality.
- Turn findings into action by delivering reports managers can use with their teams, with patterns and recommendations, not just observations.
- Fix systemic gaps by spotting when recurring issues point to gaps in policy, tooling, training, or process; propose updates with clinical, product, and operations partners; and revisit changes to confirm they worked.
- Keep policy compliant by maintaining working knowledge of the regulatory, licensing, and accreditation requirements behind Pelago's programs so every policy change stays grounded and current.
Requirements
- An active, unrestricted clinical license in good standing (e.g., LCSW, LPC, LMFT, RN, or licensed psychologist)
- Familiarity with substance use disorder (SUD), mental health, or broader behavioral health care
- Proven ability to work independently: you can take a task, run it, and return with clear findings without hands-on management throughout
- Strong written communication; audit findings, committee summaries, policy documents, and accreditation materials all live or die on how clearly they're written
- Organized and accountable: you track your own follow-through and others' without waiting to be reminded
- Comfort with ambiguity and iteration; this role will help define its own scope over time
Preferred qualifications
- Hands-on experience with Joint Commission standards, accreditation surveys, or healthcare regulatory compliance
- Experience with telehealth, distributed care teams, or virtual clinical programs
- Experience using AI tools to improve clinical documentation, auditing, or quality workflows
Benefits
- Generous and meaningful equity package
- Full Medical, Dental, & Vision coverage
- 401k Plan
- Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days
- Paid maternity, paternity & new parent leave
- Flexible working environment
- Annual Learning and Development stipend to support continued learning and career development
- Wellness Reimbursement Program
- Access to Reproductive & Family Planning Care
- Substance Use Support for employees and family members
Workplace
- This is a full time remote role, open to candidates located in the United States.
