Product Specialist | Healthcare Billing

New York City · 4+ years experience · Full-time · Remote · Posted Oct 5, 2026

At a glance

Granted is looking for a Product Specialist in Healthcare Billing to sit between Product and CX, acting as the healthcare brain behind their AI bill-lowering platform.
This role involves a mix of strategic bill analysis, product partnership, and raising advocacy quality across the Healthcare Advocate team.
You will use your deep understanding of medical billing systems to find systematic patterns, turning them into rules, playbooks, and product logic.

Review uploaded bills each week and analyze: lowerable or not, how, with what confidence, and what data would change your mind.
Look across open and closed cases to find systematic opportunities where advocates or AI agents are leaving savings on the table and translate patterns into strategy, process changes, and product input.
Be the escalation point for VIP, high-complexity, and specialized cases.
Act as strategic partner to Product as the domain owner on the AI bill analyzer, shaping what is built and how it is automated.
Partner on the playbooks, training, and onboarding that lets quality scale as the HA team grows.
Make sure features that touch HA workflows land with the context advocates need.
Publish weekly reports on opportunities for the HA team.
Turn user and advocate pain points from casework into input for the roadmap.

4+ years of work experience in a complex consumer industry.
Experience in a strategy, product, or operations role at a tech company where you built something from scratch.
Fluency in how a medical bill gets built, from CPT, ICD-10, and HCPCS coding to the EOB, and how to lower one through appeals, financial assistance policies, No Surprises Act protections, and tactful negotiations.
Comfort in a fast-moving startup: scrappy, sharp, and quick to ramp on new products and tools.