Senior Cloud Operations Engineer, Actimize
India - Pune · 4+ years experience · Hybrid · Posted Sep 29, 2026
At a glance
- Experience
- 4+ years experience
- Workplace
- Hybrid
- Location
- India - Pune
About Nice
- NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
- Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
- NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
About the role
- We’re seeking a skilled and motivated Cloud Operations Engineer to join our fast-paced Application Operations team.
- This role is ideal for someone passionate about infrastructure, performance optimization, and automation in cloud-native environments.
- You’ll be working on mission-critical systems deployed across AWS, supporting high-scale applications and collaborating with cross-functional teams to deliver robust solutions.
Responsibilities
- Production support with hands on with NiCE Actimize product portfolio like AML/IFM or other product or solution.
- Building proactive monitoring and alerting services.
- Automating tasks using Ansible, Python, Perl, and other scripting languages.
- Investigating performance and stability issues internally and at client sites.
- Tuning Actimize Platform (AIS and RCM), OS, application servers, and databases for optimal performance.
- Identifying performance bottlenecks and conducting root cause analysis.
- Participating in performance-related design reviews.
- Configuring and optimizing instances and web servers (e.g., adjusting connection limits, request queuing thresholds).
- Providing AWS troubleshooting support across EC2, S3, IAM, ASG, ELB, CFN, VPC, DX, VPN.
- Handling high-severity incidents spanning multiple AWS services.
Requirements
- 4+ years of relevant experience in Infrastructure Operations, or Application Support.
- Strong troubleshooting and problem-solving skills.
- Expertise in performance tuning, root cause analysis, and bottleneck mitigation.
- Hands-on experience managing 2-tier/3-tier applications.
- Proficiency in scripting languages: Ansible, Perl, Python, Ruby, Shell, PowerShell.
- Solid understanding of AWS core services and container orchestration (Kubernetes).
- Experience with databases: SQL, Oracle, Postgres, Cassandra.
- Familiarity with ELK, Splunk, Kafka, and middleware technologies (Tomcat, WebLogic, WebSphere).
- Exposure to APM tools like AppDynamics and Dynatrace.
- Strong communication skills, both written and verbal.
Preferred qualifications
- Working knowledge in finacial/banking sector on payment related field Zelle Fedwire.
- Knowledge in Dockers/Kubernetes is a plus.
- Cloud and application-level security experience.
- Agile/Sprint development model exposure.
- Experience with incident management tools like OpsGenie, AlertOps, PagerDuty/OpenDuty.
- Troubleshooting Java and database performance issues.
Workplace
- Works according to the NiCE-FLEX hybrid model: 2 days working from the office and 3 days of remote work, each week.
Skills
- AWS
- Ansible
- Python
- Perl
- Kubernetes
- SQL
- Oracle
- Postgres
- Cassandra
- ELK
- Splunk
- Kafka
Show all 14 skills
- Tomcat
- AppDynamics
