Collections Analyst, Latin America

Mexico City, Mexico City · Santa Fe · 2-3 years experience · Onsite · Posted Oct 9, 2026

At a glance

The Collections Analyst, Latin America is responsible for managing accounts receivable collections across the LATAM region, with a primary focus on Mexico.
This individual serves as the direct point of contact for customers on outstanding balances and payment matters, and is responsible for the accurate and timely issuance of payment complements in line with SAT requirements.

Manage the customer portfolio, follow up on outstanding receivables, and ensure compliance with payment terms
Proactively communicate with customers via email, phone, and meetings to manage overdue balances, resolve disputes, and agree on payment plans
Issue payment complements (CFDI for payment receipt) based on collections received, in full compliance with SAT requirements
Provide the Poland Shared Service Center with the information required for cash application — including payment proofs, remittances, and invoice details — and review in Oracle that payments are applied correctly, managing corrections as needed
Prepare and monitor the collections budget and forecast, leveraging AI tools to streamline analysis and projections
Prepare and maintain reports on accounts receivable aging, DSO, and collection targets
Coordinate with Sales, Operations, and Finance to resolve discrepancies, credit notes, and customer inquiries
Identify collectability risks and recommend appropriate actions including provisions or escalations
Support other Finance and Accounting tasks as required by the business

Bachelor's degree in Accounting, Business Administration, Finance, or a related field
2–3 years of experience in collections or accounts receivable, preferably within multinational companies
Knowledge of electronic invoicing in Mexico including CFDI, payment complements, cancellations, and SAT requirements
Proficiency with Oracle for querying, reviewing, and managing accounts receivable in a financial ERP environment
Intermediate to advanced Excel skills including pivot tables, VLOOKUP/XLOOKUP, and data analysis
Experience using AI tools for financial analysis and collections budget preparation
Intermediate to advanced English, both spoken and written — essential for daily coordination with the shared service center and regional and global teams
Excellent interpersonal and communication skills; customer interaction is central to this role
Strong negotiation skills, empathy, and a results-oriented mindset
Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously

Experience with shared service center models, corporate customers, or collections in other LATAM countries
Familiarity with process automation tools such as Power Automate or macros

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.