At a glance
- Location
- Manila, Philippines · Philippines Remote
About the role
- As a Renewal Manager at Okta, you will be responsible for managing and renewing customer contracts across APJ to ensure customer retention and revenue growth.
- You will work closely with sales, customer success, and other cross-functional teams to develop and execute renewal strategies in this customer-facing, strategic role.
Responsibilities
- Build and maintain strong relationships with customers, understand their needs, and proactively engage with them to ensure timely renewals.
- Demonstrate strong sales and negotiation skills to successfully renew customer contracts at favorable terms while identifying upsell and cross-sell opportunities.
- Analyse data and metrics to identify renewal risks, opportunities, and trends, and develop strategic renewal plans tailored to each customer.
- Collaborate with internal teams such as sales, customer success, and legal to ensure a seamless renewal process and resolve customer-related issues.
- Manage a large portfolio of customer contracts and renewals, ensuring timely follow-up, documentation, and completion of renewal activities.
- Utilise knowledge of Okta's solutions, products, and contract structures to position the best renewal options and minimize friction.
- Seek and utilise information in systems and from the account team to forecast renewals both short and long term.
- Work closely with local and global teams to share win and loss stories, operational improvements, and other initiatives.
- Occasionally work outside of local office hours in order to attend global kick-offs, training, and other events.
Requirements
- Experience in renewals, customer success, sales, account management or equivalent customer facing role
- Comfort negotiating complex license agreements
- Experience working with customers across APJ including Australia, Japan, Singapore, and Korea
- Ability to tactfully close deals with a high degree of integrity and independence
- Highly organized with strong attention to detail
- Strong oral, written and presentation skills
- Experience recording information in CRM systems
Benefits
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
Workplace
- Location: Manila, Philippines; Philippines Remote
- Occasional requirement to work outside of local office hours for global meetings, training, and kick-offs
Skills
- CRM Systems
