Company Operations Lead

London · Remote · New York · Full-time · Remote · Posted Oct 14, 2026

At a glance

ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.

As our Company Operations Lead, you'll own the infrastructure that lets ElevenLabs keep its velocity as it scales.
You'll establish the operating layer that keeps a 50-country, hybrid organization coherent, drive the strategic planning cadence that keeps leadership aligned, and deploy a lean team of strategic generalists.

Running the planning and alignment cycles that keep the company pointed in the right direction, including OKR planning, workforce, and headcount planning.
Building and maintaining the infrastructure layer that lets the company move faster, including systems of record, org taxonomy and governance, and knowledge management systems.
Ensuring every team at ElevenLabs has the tools, access, and knowledge to work effectively with AI by owning the internal AI enablement framework.
Managing tool access and rollout, identifying where agents and automation can accelerate how functions operate, and building learning opportunities and champions programs.
Working closely with Security, IT, and the Automations team to ensure what gets built is built right.
Defining what great operations looks like at ElevenLabs and embedding it across the company.
Setting the blueprint that makes operational excellence repeatable and deploying the team as embedded operators inside other functions to stand up best practices, up-skill teams, and hand off cleanly.

Proven experience building and leading a Strategy & Operations or BizOps function at a high-growth technology company - ideally through a meaningful scaling inflection (Series B–D trajectory or equivalent).
Track record of standing up functions and systems from scratch and handing them off, rather than owning a permanent queue.
Structured problem-solving background - strategy consulting, a BizOps or Chief of Staff seat with genuine strategic scope, or an operator role that required both systems-building and executive influence.
Strong AI and tooling fluency - you should be pushing the organisation on what's possible with AI enablement, not chasing it.
Exceptional stakeholder management: you can partner with founders and Leads and earn trust quickly in a flat, high-velocity environment.

Experience inside a company that scaled through a 200 → 2,000+ person inflection.
Background that spans both consulting and operator roles - you've done the thinking and the building.
Familiarity with knowledge management, AI agentification, or internal tooling as an operational discipline.