Zonal Collection Manager- Bangalore - lending Collections

Bangalore, Karnataka · 10+ years experience · Onsite · Posted Oct 8, 2026

At a glance

The Zonal Collection Manager is responsible for driving collection performance across an assigned zone by managing regional and branch-level teams.
This role focuses on achieving recovery targets, implementing collection strategies, and ensuring compliance with regulatory guidelines.
The position involves overseeing collection agencies, field operations, and stakeholder management to minimize credit losses.

Drive and achieve zonal collection targets across assigned products, branches, and delinquency buckets.
Develop and implement effective collection strategies to improve recovery rates and control delinquencies.
Lead, manage, and monitor regional collection managers, branch teams, field executives, and collection agencies.
Review collection performance through regular MIS, productivity reports, and portfolio analysis.
Monitor collection agency performance and drive accountability for assigned targets.
Ensure strict adherence to RBI guidelines, regulatory requirements, and internal policies.
Identify and control fraudulent practices, operational risks, and process gaps.
Collaborate with business, credit, risk, legal, and operations teams to resolve collection challenges.
Manage escalations related to overdue accounts, customer grievances, and field collection activities.
Drive employee productivity, performance reviews, and capability building across the zonal team.

Graduate degree in any discipline.
10+ years of relevant experience in collections and recovery management.
Experience in banking, NBFCs, fintech, or financial services.
Strong expertise in collections, recovery management, and delinquency control.
Proven leadership and team management skills for large, geographically distributed teams.
Proficiency in MS Excel, reporting tools, and collection management systems.