At a glance
- Experience
- 2+ years experience
- Location
- Prineville
About the role
- We are seeking a detail-oriented and proactive Service Compliance Analyst to oversee and drive the performance reporting and compliance functions for our service delivery operations.
- This role is integral to ensuring the effectiveness and consistency of our service levels, helping us achieve and exceed SLAs and KPIs.
Responsibilities
- Track and monitor all service performance metrics, SLAs, and KPIs to ensure compliance and identify areas for improvement.
- Conduct real-time and ongoing analysis of performance metrics to detect trends, anomalies, and potential risks.
- Produce comprehensive weekly and monthly operational reports, detailing performance against agreed SLAs and KPIs.
- Compile and analyze data from multiple sources to create clear, actionable insights and recommendations.
- Develop custom reports and dashboards to address specific performance or compliance concerns, supporting the SDM and Service Managers.
- Assist in the creation and design of QBR presentations, incorporating performance insights, service achievements, and key compliance metrics.
- Work closely with cross-functional teams to ensure accurate and relevant data is included in QBR materials.
- Act as the go-to expert for service performance and compliance data, supporting the SDM, Service Managers, and Team Leads with timely information and guidance.
- Respond to ad-hoc data requests and provide analysis on various performance aspects as required by the service delivery team.
- Identify and recommend improvements to data collection, reporting processes, and compliance tracking to increase efficiency and accuracy.
Requirements
- Accreditation in Data Analytics, Information Technology, or a related field.
- Minimum of 2 years of experience in a similar role, ideally within a service delivery or compliance environment.
- Proven track record in performance monitoring, reporting, and compliance analysis.
- Proficiency in data analysis tools such as Excel (Expert level), Power BI, or Tableau.
- Familiarity with SLA/KPI tracking methodologies and metrics.
- Strong analytical and problem-solving skills, with attention to detail.
- Excellent communication and presentation skills, able to convey complex data clearly and concisely.
- Highly organized with the ability to manage multiple projects and priorities.
Preferred qualifications
- Exceptional organizational and time-management skills.
- Strong problem-solving abilities and a results-oriented mindset.
- Commitment to quality and customer satisfaction.
- Ability to handle high-pressure situations and make decisions in real-time
Benefits
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- 10 Days of Paid Time Off (PTO) annually
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
Skills
- Excel
- Power BI
- Tableau
