eCommerce Manager - The Orchard

Europe, Germany, Berlin · Berlin · 3+ years experience · Posted Oct 14, 2026

At a glance

The E-Commerce Manager is responsible for driving the growth, performance, and overall success of the organization’s e-commerce platforms.
This role involves strategically enhancing online presence, optimizing sales, and delivering an exceptional customer experience.
By combining strategic planning, operational execution, and cross-functional collaboration, the E-Commerce Manager will ensure the continued success and expansion of our e-commerce business.

Management of the company's D2C and e-commerce operations across the EU region
Full responsibility for the online stores, including artist and label stores on Shopify, and their integration with warehouse and ERP systems
Creation and maintenance of product listings across the stores
Coordination and management of the external logistics partner, including daily operational alignment
Oversight of order fulfillment processes, ensuring accurate order, shipping, and payment status handling
Management and continuous improvement of customer service processes, including the integration of new systems and tools for more efficient support
Implementation of store front-end changes and optimizations
Administration of D2C stock reservations and associated operational workflows
Serve as the central point of contact for all EU e-commerce daily business

Minimum of 3 years of experience in e-Commerce
Strong project management skills, with the ability to oversee multiple campaigns and meet tight deadlines
Collaboration and communication skills, with the ability to work effectively across marketing teams, clients, and other stakeholders
Excellent analytical and problem-solving skills
Fluent in written and spoken German and English