Compliance Operations Specialist 1

Colombia · 1-2 years experience · Remote · Posted Sep 25, 2026

At a glance

Monitor the use of Twilio products, voice, SMS, and email to ensure platform traffic is legal, compliant, and wanted.
Ensure traffic follows Twilio's Voice Policy, Messaging Policy, Acceptable Use policy, and meets CTIA requirements.
Prevent fraud and abuse while handling challenging and complex case work.

Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior, and demonstrate willingness to learn and become a subject matter expert in compliance investigations.
Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity, and evolving tactics, taking action daily while minimizing false positives.
Identify trends, root cause gaps, and recommend appropriate preventative solutions to stop bad actors from being successful.
Use call detail records and aggregate traffic data to identify patterns and trends that determine a set list of actions.
Resolve urgent issues impacting businesses, carriers, and consumers worldwide.
Use Twilio’s tools and investigative powers to detect and prevent non-compliant activity.
Provide support for customers by email to ensure customers have an excellent experience with Twilio.

Willingness to work a non-traditional schedule, as weekends, holidays, and evenings may be required.
1-2 years experience in fraud, abuse, or compliance in ecommerce, FinTech, or telecommunications.
Experience working in a fast-paced, ambiguous environment, with a strong bias for action.
Empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
Detail-oriented with good organizational skills and comfortable with ambiguity.
Above average written and verbal communication skills and able to articulate concepts/ideas in a clear, concise manner.
Willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
Good time management and organizational skills and comfortable working under pressure.

Remote-first company based in Colombia.
May be required to travel occasionally to participate in project or team in-person meetings.