At a glance
- Experience
- 2+ years experience
- Workplace
- Remote
- Location
- Remote
About the role
- Affirm is looking for a Content Designer II to help create clear, useful, trustworthy, and compelling product experiences.
- In this role, you will work as an embedded partner on a product team, collaborating closely with cross-functional partners throughout the product lifecycle.
- You will contribute to Affirm's growing Content Design practice by sharing feedback, participating in team rituals, and helping strengthen guidelines and patterns.
Responsibilities
- Contribute content design to product work, shaping user flows, information architecture, content hierarchy, UX writing, and customer communications across web and native app experiences.
- Work cross-functionally with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience from early ideas through launch and optimization.
- Help teams understand customer problems, identify content and usability opportunities, and make thoughtful decisions about how product experiences should work and communicate.
- Write clear, accurate, concise, and human product content across in-product flows, notifications, emails, text messages, prototypes, and other customer touchpoints.
- Use research, experimentation, customer feedback, and data to improve content decisions, usability, and customer understanding.
- Participate in design sprints, critique, content reviews, and product discussions as an advocate for clarity, accessibility, and content-first design.
- Help strengthen Affirm’s content design practice by contributing to style guides, writing guidelines, reusable patterns, team artifacts, and shared ways of working.
Requirements
- 2+ years of experience in content design, UX writing, content strategy, information architecture, or a related field, with experience designing for web and native digital products.
- A portfolio that shows strong UX writing craft, strategic thinking, and shipped product experiences across in-app, web, or other customer touchpoints.
- Strong understanding of UX writing, information architecture, content hierarchy, usability, accessibility, research, experimentation, and product development.
- Ability to work independently on defined projects, navigate ambiguity with support, connect content decisions to customer needs and business goals, and move work forward with care.
- Experience collaborating with PMs, designers, researchers, engineers, legal, compliance, marketing, or brand partners to shape clear and effective product experiences.
- Clear communication skills, including the ability to explain rationale, invite feedback, build alignment, and advocate for the customer.
Preferred qualifications
- Experience in financial services, regulated industries, native app experiences, design systems, lifecycle communications, or AI-enabled content workflows.
Benefits
- 100% subsidized medical coverage, dental, and vision for employees and their dependents
- Monthly stipends for health, wellness, and tech spending
- Flexible time off and generous holiday calendars
- Employee stock purchase plan (ESPP) to buy Affirm stock at a discount
- Equity rewards offered by Affirm Holdings, Inc.
Workplace
- Remote-first with flexibility built in
- May occasionally require in-person work at an Affirm office
Skills
- Content Design
- UX Writing
- Content Strategy
- Information Architecture
- Accessibility
