Customer Education Program Manager, Live Learning

Remote · Full-time · Remote · Posted Oct 16, 2026

At a glance

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/%EF%BF%BC%EF%BF%BCWehttps://www.ashbyhq.com/
We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. Following our Series D in 2025, we’re continuing to grow ARR at more than 100% year over year, serving over 5,000 customers, including industry leaders like Snowflake, OpenAI, Shopify, Ramp, Notion, Reddit, and Zapier (and many others who we cannot name!). Our growth and retention metrics are best-in-class among our peers. We’ll share more details once we meet. In short, it's the perfect time to join! 🚀

As Ashby's first dedicated live-learning hire, you will help define what the customer education live learning program becomes and build the practices that make it work.
This role needs both vision and execution, requiring you to shape the direction while staying close to the work like planning calendars, coaching presenters, and hosting sessions.

Own the Customer Success live-learning program, bringing existing programs together under a shared calendar, planning process, and consistent customer experience.
Make sessions easier to run by owning registration, reminders, session setup, presenter preparation, live production, surveys, follow-up, and recording handoffs.
Design learning around customer needs by partnering with presenters and Customer Education Program Managers to define the audience, intended outcome, format, and supporting resources.
Help experts become effective presenters by defining high-quality sessions, running rehearsals, coaching presenters, and improving audience participation and pacing.
Host and facilitate selected sessions, moderate questions and activities, model effective teaching, and test new formats.
Own the live-learning recording library to make useful sessions easy to find and learn from after the live event.
Work with Marketing on the website experience, audience communications, packaging, and connections to broader programs.
Track registration, attendance, engagement, learner feedback, and operational effort to measure and improve the program.
Expand deliberately by recommending additional audiences and formats, including onboarding sessions, RecOps clinics, applied workshops, and customer spotlights.

10-year exercise window for stock options
Unlimited PTO with four weeks recommended per year
Twelve weeks of fully paid family leave in the US
Generous equipment, software, and office furniture budget
$100/month education budget with more expensive items covered with manager approval
Top-notch health insurance for US employees and their dependents with all premiums covered