Customer Enablement Architect (Capability Engineering & AI Adoption)

Sydney · 5+ years experience · Posted Sep 29, 2026

At a glance

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.

The Customer Enablement Architect designs and leads customer enablement and talent-transformation programs across Australia and New Zealand.
This role balances strategic customer engagement with program and commercial execution across training bookings, revenue, learners, credentials, and adoption.
You will bring technical depth to understand Databricks curriculum and certifications, make credible recommendations, and engage confidently with technical stakeholders.

Work with regional Go-to-Market teams to create enablement strategies aligned to customer segment, business priorities, technical maturity, and talent-transformation goals.
Translate customer outcomes into practical learning plans, capability roadmaps, and recommendations across free and paid training, instructor-led and self-paced learning, credentials, and partner delivery.
Partner with global Delivery and Operations teams to coordinate scheduling, communications, program quality, and seamless execution of customer development plans.
Manage and report weekly, monthly, and quarterly performance across training bookings, revenue, learners, credentials, and adoption; use insights to guide action from field teams.
Serve as the voice of the customer for regional enablement, curriculum, and certification priorities, while engaging senior leaders and executives internally and externally.
Identify capability gaps that may affect platform adoption and work with account teams on targeted interventions, including contextual or just-in-time enablement where it improves customer outcomes.

5+ years of demonstrated experience in Customer Enablement, Talent Transformation, Training, Customer Success, Consulting, or managing a book of business.
Hands-on Builder Mindset: A non-negotiable track record of personally designing, building, and deploying working prototypes, automation tools, or technical apps.
Experience creating and leading enablement programs in partnership with Sales and technical teams to deliver customer outcomes.
Experience in Big Data, AI, Data Science, cloud platforms, or enterprise technology, with the ability to understand technical curricula and certifications.
Strong customer and executive engagement skills, including discovery, stakeholder management, presentation, facilitation, and navigating ambiguity.
Commercial & Business Insight: Ability to connect technical skill outcomes to core P&L levers, influence renewals/expansions, and collaborate effectively with sales on strategic account planning.
Experience operating across ANZ markets, strong operational discipline, and willingness to travel as needed