Overnight Remote Customer Experience Representative, Robinhood Concierge

Denver · Westlake, TX · 3+ years experience · Remote · Posted Sep 25, 2026

At a glance

Robinhood is seeking an Overnight Remote Customer Experience Representative for the Robinhood Concierge team to assist the company's most active and engaged customers with complex financial issues.
The role involves utilizing product expertise and empathy to resolve issues efficiently, proactively connect with clients, and build long-lasting relationships.
This position is based in Denver, CO, or Westlake, TX, with in-person attendance expected for 5 days per week during the onboarding period before transitioning to fully remote work.

Provide exceptional support to high-value clients by resolving complex issues efficiently, while demonstrating empathy and a deep understanding of their needs.
Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys.
Provide clear, compliant, and confident guidance across a range of investment products and strategies.
Serve as a trusted point of contact for customers navigating complex financial tools including multi-leg options, margin, crypto, and futures.
Consistently deliver high customer satisfaction, tracked through customer feedback.
Share insights and themes from customer interactions with internal teams to improve products and services.
Collaborate with peers to optimize outreach strategies and support workflows.

3+ years of experience at a brokerage or within a licensed financial services environment.
FINRA Series 7 and 63 required.
Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures.
Excellent verbal and written communication skills—able to translate complex topics clearly and effectively.
Passionate about customer advocacy, financial literacy, and building long-term relationships.
Adaptable and self-motivated in a fast-paced, constantly evolving environment.

FINRA Series 3 and Series 66 licenses are preferred and must be obtained within a certain amount of days of employment if not already held.

Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces

In-person attendance expected 5 days per week during the onboarding period.
Fully remote after the onboarding period but within a commutable distance from the office.