Customer Experience Specialist

Toronto · Canada - Toronto · CAD 24-24 · 2+ years experience · Hybrid · Posted Sep 28, 2026

At a glance

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.
What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand.
You’ll represent Quince across chat, email, phone, and social channels, balancing grace, precision, and care in every interaction.

Own the full customer experience by taking responsibility for each interaction from start to finish.
Deliver exceptional, brand-aligned service across chat, email, phone, and social channels.
Resolve customer issues with empathy and intention, finding solutions that feel fair and human.
Use modern tools with intention, navigating service platforms smoothly to find answers quickly.
Share observations regarding recurring questions, friction points, or opportunities for improvement.
Become a product expert by learning materials, fits, and care details inside and out.
Bring calm to the unexpected during busy moments or sudden shifts with clear communication.