At a glance
- Workplace
- Onsite
- Location
- Lehi, UT · Trove Brands
About the role
- Trove Brands is seeking a Customer Service Associate to promptly and accurately respond to customer inquiries through emails, chats, and calls.
- This is a fully in-office position located at the company headquarters in Lehi, Utah.
Responsibilities
- Promptly and accurately respond to emails, chats, and calls.
- Analyze and reply to customers using key language models.
- Connect via chat or email with roughly 70–100 customers daily.
- Provide primary phone support for Trove Brands.
- Find ways to engage in meaningful and impactful ways using our connection model.
- Engage in specialty assignments and project opportunities.
- Advocate for our customer – contributing to the customer voice.
Requirements
- Excellent written and verbal communication skills.
- Typing speed of 40–60 wpm with clarity.
- Able to perform focused, task-based work.
- Familiarity with Helpdesk software solutions like Gorgias, Zendesk, Freshdesk, etc.
Benefits
- Comprehensive medical, dental, and vision care
- 401k package with employer matching
- Paid Time Off
- Maternity/Paternity leave
- Full indoor basketball/volleyball court
- Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
- Yoga studio
- Meditation/Nap room
Workplace
- Fully in-office position at HQ in Lehi, Utah
Skills
- Gorgias
- Zendesk
- Freshdesk
