Customer Success Manager - DACH
Dublin · 5-7 years experience · Full-time · Hybrid · Posted Oct 9, 2026
At a glance
- Experience
- 5-7 years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Dublin
About Datadog
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
About the role
- The Customer Success Manager will proactively drive product adoption and manage relationships within the existing customer base.
- This role involves onboarding, up-selling, and cross-selling while acting as an internal advocate for the customer.
- The position requires following a defined methodology to identify customer needs and communicate the value of the Datadog platform.
Responsibilities
- Partner with the sales team to ensure a smooth transition and onboarding experience.
- Proactively build relationships with customers to create mutual trust.
- Carry out the full-sales cycle for growth opportunities in existing customer accounts.
- Act as an advisor to ensure customers leverage the Datadog solution effectively.
- Monitor and identify usage trends to uncover renewal risks.
- Promote greater adoption rates among existing customers.
- Collaborate cross-functionally with Support, Product, Finance, and Legal teams.
Requirements
- 5-7 years of experience in a customer account-facing role.
- Strong communication skills with excellent attention to detail.
- Experience negotiating contract terms.
- Ability to overcome pricing objections without direct guidance for up-sell and cross-sell activities.
- Customer-minded approach focused on providing value.
Benefits
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- Inclusive company culture
- Community Guilds
- Intra-departmental mentor and buddy program
- Continuous professional development
- Product training
- Career pathing
- New hire stock equity (RSU)
- Employee stock purchase plan (ESPP)
Workplace
- Hybrid workplace model.
- Emphasis on office culture, relationships, and collaboration.
Skills
- MEDDIC
- Command Of The Message
