Customer Solutions Engineer
In-Office · APJC · 5-12 years experience · Onsite · Posted Sep 28, 2026
At a glance
- Experience
- 5-12 years experience
- Workplace
- Onsite
- Location
- In-Office · APJC
About Cloudflare
- At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
- At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
- Official Title - Center of Excellence Engineer
- Available Locations: Bengaluru, India
About the role
- The Center of Excellence Engineer (Customer Solutions Engineer) provides technical guidance and support to Cloudflare customers throughout their onboarding and deployment journey.
- This customer-facing role focuses on post-sale technical advisory, 1:1 engagements, and scalable enablement to ensure customers successfully utilize the Cloudflare platform.
- The engineer collaborates with internal teams including Customer Engineering, Support, and Product to manage customer outcomes and drive operational improvements.
Responsibilities
- Own the end-to-end technical onboarding experience for assigned customers post-provision.
- Lead structured onboarding calls and guide customers through initial configuration of DNS, SSL/TLS, WAF, and Zero Trust policies.
- Troubleshoot onboarding issues such as DNS resolution failures, SSL/TLS errors, and caching misconfigurations.
- Deliver standardized technical walkthroughs, workshops, and bootcamps for customers.
- Produce and maintain technical artifacts including call summaries, runbooks, and onboarding plans.
- Coordinate with internal teams to route complex technical issues and document blockers.
- Contribute to reusable templates, automation scripts, and AI-assisted workflows to improve onboarding efficiency.
- Maintain working knowledge of Cloudflare product foundations including CDN, Application Security, and SASE.
Requirements
- 5-12 years of experience in a customer-facing technical role such as Customer Engineer, Technical Support, or Implementation Engineer.
- Working knowledge of Cloudflare product foundations: Application Security, CDN, Zero Trust/SASE, and Network Services.
- Understanding of networking fundamentals including DNS, TLS/SSL, HTTP/HTTPS, CIDR, NAT, and BGP.
- Familiarity with web security basics such as OWASP, WAF rules, OAuth, SAML, MFA, and Zero Trust principles.
- Hands-on experience with the Cloudflare Dashboard and comfort with Terraform or API-based configurations.
- Ability to read and interpret Security Events, logs, cURL outputs, and HAR files.
- Ability to read and debug REST API calls with basic proficiency in Python and Bash.
- Strong written and verbal communication skills in English.
Preferred qualifications
- Familiarity with compliance frameworks such as PCI DSS, HIPAA, SOC 2, or ISO 27001.
- Existing Cloudflare certifications (e.g., Cloudflare Fundamentals, Cloudflare for Teams, or Cloudflare for Developers).
- Direct experience onboarding or administering Cloudflare in a production environment.
- Familiarity with Infrastructure-as-Code (Terraform, Pulumi) or CI/CD pipelines.
- Comfort using AI assistants, LLM-based tools, or scripting to accelerate routine tasks.
Workplace
- In-Office role
- Located in Bengaluru, India
Skills
- DNS
- SSL/TLS
- WAF
- Zero Trust
- CDN
- SASE
- Terraform
- REST API
- Python
- Bash
- Okta
- Azure AD
Show all 15 skills
- SAML
- OIDC
- HTTP/HTTPS
