Customer Success Associate
Remote · 3-5 years experience · Full-time · Remote · Posted Oct 8, 2026
At a glance
- Experience
- 3-5 years experience
- Employment
- Full-time
- Workplace
- Remote
- Location
- Remote
Responsibilities
- Support customers throughout their lifecycle to ensure continued usage and long-term success with Depositions by Filevine
- Monitor customer health metrics and usage trends to identify risks, opportunities, and expansion signals
- Assist in forecasting retention and growth through accurate health scoring and reporting
- Prepare and support business reviews by gathering usage data, outcomes, and operational insights
- Create and maintain enterprise-level reporting to help customers understand value and ROI
- Surface customer feedback and trends to internal teams to inform product improvements
- Partner with Sales, Implementation, and Marketing teams to support go-to-market initiatives and customer handoffs
- Assist with expansion motions and customer advocacy efforts
- Support customer education through training materials, documentation, and best-practice resources
- Assist in onboarding reinforcement, feature adoption campaigns, and ongoing enablement initiatives
Requirements
- 3-5 years of experience in Customer Success, Account Management, or a related client-facing role
- Strong communication skills with the ability to explain concepts clearly and empathetically
- Ability to occasionally travel to meet customers for sales/implementation meetings and conferences
- Data-driven mindset with comfort interpreting usage metrics and health indicators
- Highly organized and able to manage multiple customer initiatives simultaneously
- Collaborative and proactive, with a strong sense of ownership and accountability
Preferred qualifications
- Experience in SaaS, legal tech, or B2B software is a plus
Benefits
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Workplace
- Candidates residing in or near these metro areas are expected to work on a hybrid (2-3 days in-office/week) or fully onsite basis.
