Customer Success Associate Director, E-commerce

Remote · USD 133,600-158,000 / year · 3+ years experience · Remote · Posted Oct 2, 2026

At a glance

The Customer Success Associate Director will run and grow relationships with customers, ensuring successful product adoption.
This role involves onboarding, supporting, and leading strategic direction for clients to help them achieve profitable revenue growth.
The position acts as a connector between retail media strategy and content execution to drive conversion and share growth.

Act as the connector between retail media strategy and content execution.
Work with customers to understand their ecommerce needs and product application.
Provide data-driven content recommendations and optimizations across retailer platforms.
Understand and utilize ecommerce data to improve profitable market share.
Serve as an expert on the CommerceIQ platform to apply best practice strategies.
Focus on customer KPIs and showcase platform value throughout the engagement.
Assist with onboarding, training, and deployment of best practices.
Coordinate with technical support and engineering teams to resolve customer service requests.
Collaborate on crafting, presenting, and executing Joint Success Plans.
Act as the voice of the customer to shape new product features.

Bachelor's degree in Business, Marketing, Communication, Economics or related field.
5+ total years of professional work experience.
3+ years experience in the ecommerce industry at a brand, consulting firm, agency, Amazon, or related organization, or in CPG category management/analytics.
Strong written and verbal communication, project management, and client management skills.
Analytical approach to problem-solving with advanced Excel skills.
Track record of retaining and renewing Enterprise customers in the SaaS space.
Experience working with all levels of the business, including senior executives.
Willingness to travel as needed to meet with clients.