Customer Success Engineer EMEA - w/m/d

Berlin · Munich · Remote · Czech Republic · Germany · Netherlands · Posted Sep 30, 2026

At a glance

Customer Success Engineers act as technical points of contact for JetBrains customers, working alongside product teams and enterprise users to ensure product needs are met.
The role involves building technical relationships, growing JetBrains' business, and serving as a technical advisor to enterprise customers.

Work closely with JetBrains Account Executives.
Help customers adopt JetBrains products and services to achieve desired business outcomes.
Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
Recommend product enhancements based on your customer experiences and the feedback you receive.
Help product teams present and evaluate new product ideas to the customers in your portfolio.
Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.

Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field.
Hands-on knowledge of AI/LLMs in the field of software development.
A passion for continually improving the customer experience.
Strong verbal and written communication skills in English and the local language of your office.
Exceptional presentation skills for demonstrating JetBrains products to customers.
The ability to quickly identify and address technical and business challenges related to software development tooling.
The ability to convey technical concepts to customers of all technical backgrounds.
Comfort in a fast-paced and dynamic working environment.
Experience working in or with large software development teams.