Customer Success Manager
Seoul, South Korea · Seoul · 5+ years experience · Full-time · Hybrid · Posted Sep 17, 2026
At a glance
- Experience
- 5+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Seoul, South Korea · Seoul
About Datadog
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
About the role
- The Customer Success Manager proactively drives product attachment and builds strong relationships with existing customers through onboarding, up-selling, and cross-selling.
- This role involves acting as a customer advocate, identifying unique needs, and conveying the value of the Datadog platform.
- The position requires following a well-defined methodology to manage relationships and identify growth opportunities within a portfolio.
Responsibilities
- Partner with the sales team to ensure smooth transition and onboarding experience
- Proactively build relationships with customers to create mutual trust
- Carry-out the full-sales cycle for growth opportunities in existing customer accounts
- Act as advisor to customers to ensure effective leverage of the Datadog solution
- Monitor and identify usage trends to uncover renewal risks
- Promote greater adoption rates
- Collaborate cross-functionally across internal teams including Support, Product, Finance, and Legal
Requirements
- 5+ years of experience in a customer account facing role
- Strong communication skills with attention to detail
- Experience negotiating contract terms and overcoming pricing objections without direct guidance
- Proven track record of achieving account expansion targets
- Customer-minded approach focused on providing value
- Ability to work in an ever-evolving and fluid solution-focused environment
Benefits
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- Inclusive company culture
- Community Guilds
- Intra-departmental mentor and buddy program
- Continuous professional development
- Product training
- Career pathing
- New hire stock equity (RSU)
- Employee stock purchase plan (ESPP)
Workplace
- Operates as a hybrid workplace
- Values office culture for the relationships, collaboration, and creativity it builds
Skills
- MEDDIC
