At a glance
- Location
- Singapore · Malaysia
About the role
- The Client Relationship Manager will support the Korea market by managing direct Korean clients under the KAM structure and assisting KAMs with day-to-day client servicing.
- This role is focused on improving client engagement, supporting activation and retention, and helping reduce the operational workload on KAMs.
Responsibilities
- Manage and follow up with direct Korean clients under the KAM structure, supporting client onboarding, first deposit, trading activation, retention, and reactivation activities.
- Assist KAMs with day-to-day client servicing, including client communication, account-related follow ups, campaign enquiries, operational requests, and issue coordination.
- Support KAMs in managing client and partner-related administrative tasks, allowing KAMs to focus more on high-value IBs, strategic partner development, and revenue-generating activities.
- Provide timely and accurate support to clients and partners by coordinating with internal teams, including Client Services, Compliance, Payments, Product, Technology, Marketing, and Operations.
- Monitor direct client activity and identify opportunities for activation, reactivation, retention, or escalation to KAMs where higher-value relationship management is required.
- Support the execution of Korea market campaigns, client engagement initiatives, and partner-related activities in line with approved business priorities.
- Maintain accurate records of client follow-ups, requests, issues, and outcomes to support structured reporting and performance reviews.
- Assist with preparing client and market updates, basic performance insights, and operational feedback for KAMs and market leadership.
- Ensure all client and partner interactions are handled professionally, fairly, and in accordance with Axi’s Code of Conduct, Compliance, Risk, and internal policies.
- Escalate client complaints, risk concerns, unusual activity, operational issues, or compliance-related matters promptly to the relevant internal teams.
Requirements
- Native Korean with strong spoken and written English, with the ability to communicate confidently and professionally with Korean clients.
- Strong experience in customer service, client relationship management, brokerage operations, account management, or a similar client-facing function, ideally supporting Korean clients in a trading or financial services environment.
- Hands-on knowledge and experience with financial markets and trading, particularly Forex, CFDs, leveraged products, commodities, indices, or other retail trading products.
- Strong understanding of the Korean retail brokerage market, including Korean client trading behaviour, product preferences, payment/deposit and withdrawal considerations, leverage, financing/swap, execution and trading costs.
- Senior, proactive and independent, with strong ownership of client issues and the ability to make sound decisions without requiring constant direction.
- Highly organised and detail-oriented, with the ability to manage multiple high-priority client requests, escalations and follow-ups in a fast-paced trading environment.
Preferred qualifications
- Experience working with Korean brokerage clients, IBs, trading platforms or FX/CFD brokers would be highly valuable.
Benefits
- 20 days annual leave per year.
- 5 paid study leave per year.
- 1 paid volunteer day leave per year.
- Health and Dental Insurance for self and option to include dependents.
- Extensive learning opportunities, such as professional training & certifications and soft skills development.
Skills
- Foreign Exchange
- CFDs
- Financial Spread Betting
- Forex
- Leveraged Products
- Commodities
- Indices
