Customer Success Manager
Remote · 3-6 years experience · Full-time · Remote · Posted Sep 29, 2026
At a glance
- Experience
- 3-6 years experience
- Employment
- Full-time
- Workplace
- Remote
- Location
- Remote
About the role
- As a Customer Success Manager at Menlo Security, you will be the primary partner for our mid-market and emerging enterprise customers, ensuring they successfully adopt and find value in our Isolation-powered Cloud Security Platform.
- You will manage a diverse portfolio of accounts, guiding them through the post-onboarding journey to drive product health, long-term retention, and steady growth.
Responsibilities
- Serve as the main point of contact for a portfolio of assigned accounts, focusing on project managers and security practitioners.
- Maintain regular cadences with customers to ensure alignment on their security goals and Menlo’s capabilities.
- Conduct Quarterly Business Reviews (QBRs) to report on platform usage, health metrics, and realized value.
- Drive deep product adoption by identifying underutilized features and providing targeted enablement sessions or resources.
- Monitor customer health scores and proactively reach out to accounts showing low engagement or technical hurdles.
- Help customers define and track tactical success milestones (e.g., specific policy deployments or user rollouts).
- Manage the renewal process for your assigned book of business, ensuring timely contract execution.
- Identify expansion opportunities (upsell/cross-sell) and collaborate with Account Executives to close them.
- Maintain accurate account data and activity logs in Salesforce/Gainsight.
- Gather and synthesize customer feedback to help the Product team prioritize features that solve real-world user challenges.
Requirements
- 3–6 years of experience in Customer Success, Account Management, or a technical client-facing role (B2B SaaS experience is a must).
- Bachelor’s degree in a relevant field or equivalent practical experience.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Proven ability to manage a high volume of accounts and prioritize tasks effectively in a fast-paced environment.
- A foundational understanding of cybersecurity concepts like cloud security, network security, and zero trust.
Preferred qualifications
- Experience with CRM software (Salesforce) and Customer Success tools (Gainsight) is preferred.
Benefits
- Stock-based compensation grants
Skills
- Salesforce
- Gainsight
- Cloud Security
- Network Security
- Zero Trust
