At a glance
- Workplace
- Remote
- Location
- London · United Kingdom - London
About the role
- We’re looking for a Customer Success Manager I to focus on retaining and expanding our non-league and grassroots football market customers across the UK, Scandinavian and Africa.
- You’ll help users get the maximum benefit and higher return on investment out of their subscription.
Responsibilities
- Develop strong customer relationships through maximizing product engagement.
- Maximize satisfaction across a group of accounts and become a trusted partner for your customers.
- Demonstrate our products, educate customers, and carry out a range of engagement and commercial activities.
- Work toward achieving monthly, quarterly and yearly renewal targets.
- Run meetings to truly understand client needs, identify opportunities for time-savings/expanded capabilities through better product usage, and identify opportunities for upselling additional services.
- Work effectively and efficiently with your AE colleagues to ensure all market opportunities are capitalised on.
Requirements
- You’ve held a client-facing role, preferably in a technology company and you possess a good understanding of the non-league and grassroots football market in the UK.
- Excellent communicator with strong presentation skills.
- Technology-savvy with an understanding of what an API is and the ability to pitch that to clients.
- A relationship builder capable of driving expansion and renewing customers.
- Willingness to travel up to 50% of the time and visit customers on a consistent basis.
Preferred qualifications
- Sports background or active in the sports industry or played sport at any level.
- Salesforce experience.
- Proactive, enjoying going the extra mile to help a customer.
- Analytical and comfortable looking through metrics that showcase user behavior and engagement.
- Autonomous and self-starter with the ability to take initiative to solve problems.
- Project management skills to multitask and work with multiple stakeholders both internally and externally.
Benefits
- Flexible vacation time above any required statutory leave
- Company-wide holidays and timeout (meeting-free) days
- Remote work options
- Professional development resources and opportunities
- Technology provided for work
- Medical and retirement benefits depending on location
- Employee Assistance Program
- Employee resource groups
Workplace
- Time spent collaborating with teammates in-office will be a regular part of how you work.
- Applicants must be within commuting distance of the London Office.
- Expected to work more days in-office than remote, with freedom to coordinate specific in-office schedules.
Skills
- Salesforce
- API
