Customer Success Manager, Mid Market
Munich · 3-4 years experience · Full-time · Hybrid · Posted Oct 9, 2026
At a glance
- Experience
- 3-4 years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Munich
About the role
- As a Mid Market Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms.
- You’ll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals.
Responsibilities
- Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.
- Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
- Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.
- Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
- Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
- Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform
Requirements
- 3-4+ years in customer-owning roles at tech or SaaS platforms
- Adapting seamlessly in the face of high-speed change and growth
- Strategic planning, revenue-based prioritization
- Managing a high volume of customer-facing projects and timelines
- Running in-person meetings w/ executives
- Mapping an organization and influencing stakeholders
- Driving key customer metrics and outcomes
- Owning a revenue, expansion, and renewal target
- Demonstrating a strong point of view and proactive self-management
- Working cross-functionally with Product and Sales teams
