At a glance
- Workplace
- Hybrid
- Location
- Croatia
About the role
- Betson Group is seeking a Croatian Speaking Customer Service Agent to join their award-winning customer service team based in Croatia.
- The role involves helping customers via e-mail, chat, and telephone while contributing to the best customer experience and satisfaction goals.
Responsibilities
- Help Croatian speaking customers via e-mail, chat and telephone
- Work together with your team to reach the best customer satisfaction (including other KPI's)
- Manage customer accounts
- Follow company policies and practices regarding player safety, protection, and responsible gaming
Requirements
- Communication written and verbal in both Croatian and English
- Strong Microsoft Office knowledge
- Background in customer service, this can be face to face, online or via phone calls
- Multi-tasking and time management
Benefits
- Basic salary (increase after probation) + non-taxable amount + bonus
- Taxi to drive you home when you work until midnight
- 60 minutes break time
Workplace
- Hybrid Work From Home (WFH) model, working 4 days in the office and 1 day at home
Skills
- Microsoft Office
