Technical Success Manager

Tel Aviv/ Netanya · Netanya/Tel Aviv · 3+ years experience · Posted Sep 30, 2026

At a glance

JFrog is looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with customers.
The role focuses on accelerating product adoption, exploring expansion opportunities, and enhancing customer loyalty.

Be the customer’s trusted advisor
Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform
Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals
Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert
Communicate technical knowledge and operational excellence to customers on best practices, and ensure they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the JFrog Platform

Bachelor’s/Master's Degree in Technology or business/management
7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
3+ years of experience in the software industry, preferably in SaaS companies
Ability to effectively liaise with customers and regional teams/leadership
Ability to effectively present technical presentations
Flexibility in working hours to accommodate our global presence
Occasional travel to visit customers in person in the Nordic region
Fluent English - Mandatory (read/write/speak)