Customer Success Manager - Mid Market & Enterprise - West
Remote · 3+ years experience · Remote · Posted Oct 19, 2026
At a glance
- Experience
- 3+ years experience
- Workplace
- Remote
- Location
- Remote
About the role
- In this role, you’ll own customer renewals, identify and close expansion opportunities, and develop strategic account plans that strengthen customer relationships and drive revenue growth.
- We’re looking for a Mid-Market/Enterprise Customer Success Manager to drive customer retention, renewals, and revenue growth through strategic relationship management and proactive account planning.
- This position sits on the Customer Success team in the West Region, supporting schools and districts across Central California.
Responsibilities
- Drive Renewals and Account Retention: Ensure a high rate of renewals by managing and nurturing customer relationships, proactively identifying and addressing any challenges, and securing contract renewals before expiration.
- Identify and Execute Expansion Opportunities: Recognize opportunities for account growth by upselling and cross-selling GoGuardian’s products to meet evolving customer needs, contributing to both customer success and revenue targets.
- Guide Customers Through Onboarding and Product Adoption: Lead new customers through implementation and onboarding, ensuring a smooth transition to GoGuardian’s platform and supporting product adoption through monitoring, guidance, and ongoing best practices.
- Monitor and Improve Customer Health: Track customer usage and engagement, leveraging product usage and analytics tools to forecast risks of churn and opportunities for growth.
- Act as a Strategic Customer Advocate: Build trusted advisor relationships by understanding customer goals and acting as their advocate within GoGuardian.
- Maintain a High-Accuracy Sales Pipeline: Manage your pipeline within Salesforce, maintaining high accuracy in opportunity forecasting and reporting.
- Deliver Exceptional Customer Experience: Aim to provide a delightful experience in every interaction by being responsive, knowledgeable, and proactive.
- Support Strategic Initiatives and Internal Collaboration: Work closely with New Business Managers to develop and execute Strategic Growth Plans for your designated region.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a client-facing sales role
- Deep understanding of GoGuardian’s full product suite and ability to align solutions to district needs
- Proficient in Salesforce, including managing forecasts and building reports to inform account strategy
- Skilled in navigating customer objections and negotiating toward value-based outcomes
- Owns renewal and expansion motions, consistently delivering against ARR targets
- Able to work cross functionally with channel and sales
- Practice detailed sales data hygiene in salesforce and other sales tools
- Eager to take initiative in a fast-paced, ever-changing, dynamic environment.
Benefits
- Competitive pay
- Complete health insurance
- 401(k) matching
- Employee equity plan
- Flexible time off
- Paid holidays
- Paid parental leave
- Wellness days
- Paid year-end holiday break
- Work from home funds
Workplace
- Remote team
Skills
- Salesforce
