Customer Success Manager, Revenue Suite

Chicago · US · 4+ years experience · Posted Sep 22, 2026

At a glance

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Stripe is seeking a Customer Success Manager for the Revenue Suite to manage a book of enterprise customers and drive the complete post-sales lifecycle.
The role involves partnering with account executives and technical account managers to deliver proactive workshops, business reviews, payments insights, and thought leadership.

Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers.
Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights.
Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe.
Advocate for the customer to internal stakeholders, sharing customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales.
Support book expansion in coordination with an account team by identifying and surfacing opportunities to ensure customers are successful.

4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product.
Strong business sense and understanding of underlying drivers and strategy of our users' businesses.
Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
Strong problem-solving skills.

Excellent operating rigor including organizational and time management skills.
Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders.
History of success as a consultant, pre-sales, technical account manager, or equivalent.
Proven track record of achieving targets and goals, preferably in a sales setting.
Track record of managing large, complex projects or programs.