Customer Support Call Center Agent supporting Nvidia

Santa Clara · Nvidia · 3+ years experience · Posted Oct 13, 2026

At a glance

Sustainable Talent is a certified woman-owned company specializing in recruitment, consulting, and workforce solutions. We partner with innovative organizations to connect exceptional talent with meaningful opportunities across technology, engineering, operations, and professional services.

Sustainable Talent is seeking a Customer Support Call Center Agent to support NVIDIA's growing team in Santa Clara, CA.
This is a full-time W-2 contract role offering competitive pay ranging from $28/hr to $30/hr along with full benefits, PTO, and company culture.

Answering world-wide incoming calls supporting customers, vendors, addressing inquires, concerns and providing information about products and services.
Make outbound calls as needed for follow-up support.
Document and track customer interactions in system, ensuring all information is accurate and up-to-date.
Resolve customer complaints or issues by identifying the problem and providing appropriate solutions.
Escalate unresolved issues to higher level support or management when necessary.
Meet or exceed performance metrics such as call handling time, customer satisfaction and issue resolution.
Provide product and service information, explain process or policies and guide customers through troubleshooting steps if applicable.
Handle sensitive or confidential customer information with care adhering to privacy policies.
Collaborate with team members and supervisor to continuously improve customer service processes.
Support an influx of customer emails for various customer programs by responding to customers or rerouting to internal support teams.

Excellent verbal and written communication skills.
Strong attendance record is required.
Ability to handle confidential matters with discretion.
3+ years of experience.
Minimum of a high school diploma or equivalent experience.
Mature mind-set focusing on being accountable, dependable, and culpable.
Able to work in a fast-paced environment.
Flexible with schedule changes, lunch changes, OT, and work assignments.
Articulate, hard-working, and quick on your feet with the ability to present information concisely.
Comfortable using computer systems, CRM software and relevant tools to access customer data and log interactions.