CX Strategy & Operations Manager

Austin, TX · USD 104,265-130,305 · Hybrid · Posted Oct 9, 2026

At a glance

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.
To learn more about life at LogicMonitor, check out our Careers Page.

The Business Strategy & Operations Manager, CX serves as a strategic business partner to Customer Experience leadership, leading and contributing to key operational initiatives that improve organizational performance, operational maturity, and executive decision making.
This role is responsible for implementing and continuously improving AI-enabled workflows, data-driven insights, standardized operating rhythms, and scalable business processes.
The CX Strategy & Operational Excellence team partners with Customer Experience leadership to support strategy execution, modernize operations, and accelerate business outcomes through data, AI, operational excellence, and cross-functional execution.

Serve as a Strategy & Operations partner for Technical Support and Professional Services leadership.
Translate established business priorities into scalable operational plans and solutions that improve customer outcomes and organizational performance.
Support strategic planning, quarterly business reviews (QBRs), V2MOM execution, executive reporting, and business operating cadences.
Identify operational improvement opportunities and provide recommendations to functional leadership.
Develop and maintain KPI frameworks, executive dashboards, and forecasting models that enable data-driven decision making.
Establish trusted data sources and governance within supported Customer Experience functions.
Deliver actionable insights that support investment decisions, resource planning, and business strategy.
Coordinate operational reporting and performance reviews for executive leadership.
Partner with Professional Services leadership to improve operational maturity through forecasting, capacity planning, performance management, and standardized operating processes.
Champion AI adoption within supported Customer Experience functions by identifying opportunities to modernize workflows, automate manual processes, and improve organizational productivity.

6+ years in Strategy & Operations, Business Operations, Revenue Operations, Consulting, Customer Experience Operations, or a related strategic function.
Experience supporting executive leadership within SaaS, enterprise software, or customer-facing organizations.
Demonstrated success leading substantial cross-functional initiatives without direct authority.
Experience building scalable operational frameworks and driving organizational transformation.
Strong strategic thinking with the ability to translate business objectives into operational execution.
Experience defining business metrics, KPIs, forecasting models, and executive dashboards.
Ability to influence senior leaders through data, business insights, and recommendations.
Experience facilitating executive operating rhythms including QBRs, planning cycles, and business reviews.
Strong analytical capabilities with experience using BI platforms such as Power BI, Looker, Tableau, or similar.
Demonstrated ability to leverage AI to improve operational efficiency, automate workflows, accelerate analysis, and enhance decision making.

This role is open to candidates based in or near Austin, TX.
Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake.
Hybrid workplace model.