Delivery Analyst, Risk & Audit - Americas

Vancouver · CAD 65,000-70,000 · 2-3 years experience · Hybrid · Posted Oct 5, 2026

At a glance

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook

A Delivery Analyst is an early-career consultant in the Services team who supports delivery of audit, risk, and compliance solutions for clients.
They assist with discovery and requirements capture by reviewing client documentation and helping lead discovery workshops to understand current processes and needs.

Utilize your product and domain expertise to deliver customer requests and create a delightful customer experience.
Be responsible for the timely and quality delivery of the services requested by customers.
Collaborate with Customer Success Managers, Senior Managers and Managers to ensure any new service requests are handled appropriately or routed the request to the correct teams.
Document and maintain the standard operating procedures for performing the customer-specific request.
Consult with the global implementation teams and customer success teams to provide technical guidance to the customer to leverage more value from the product.

Ability to effectively engage customer personnel in solution discussions to resolve issues regarding compliance, vendor management, information security and/or risk management requirements and goals.
Strong passion for Audit, Risk Management and Compliance field.
Ability to work as part of a team to deliver in tight timeframes and respond quickly in an ever-changing environment.
Experience in Microsoft Office, especially Microsoft Excel.
2-3 years of experience in an internal or external client-facing or consulting role.

An undergraduate degree in a relevant area (e.g. Business Administration, Compliance Management, Information Security or MIS).
Experience with GRC and/or analytics tools.
Experience in a platform-based product/solution.

This role will follow a hybrid work model.
If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time.