Delivery Operations Analyst

Toronto · Ottawa · Montreal · Full-time · Remote · Posted Oct 19, 2026

At a glance

Cohere seeks a highly organized, automation-minded Delivery Operations Analyst to connect GTM and Delivery Engineering teams under a unified operational system.
The role involves owning operational processes, data quality, and automation that move customer opportunities from GTM brief through commercial approval to delivery assignment.

Oversee the operational process for new customer briefs submitted by GTM to Deal Desk; ensure required information and proper routing for approval.
Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment.
Track opportunities through pre-delivery stages, identifying actions, blockers, and missing information.
Ensure clear, timely handoffs between GTM, Deal Desk, and EPM.
Maintain accurate, timely data from the Deal Desk process; keep Salesforce and Mission Control updated with customer, opportunity, commercial, and delivery details.
Establish standards for data entry, documentation, and operational hygiene.
Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics.
Identify process trends, bottlenecks, and gaps; recommend efficiency improvements.
Develop and maintain process documentation, workflows, and operational playbooks.
Help establish clear ownership, SLAs, and operating standards across the workflow.

2–4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles.
Experience working with CRM and business operations systems.
Strong analytical and organizational skills with exceptional attention to detail.
Comfortable working across multiple teams and managing processes with numerous stakeholders.
Strong skills in building automations and working with multiple AI tools
Ability to identify inconsistencies, investigate root causes, and drive issues to resolution.
Strong written and verbal communication skills.
Process oriented but being able to convert nebulous ideas into discreet actionable steps and systematizing work

Experience with data reporting, dashboards, or business intelligence tools is an asset.

A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
Full health and dental benefits, including a separate budget for mental health.
RRSP matching, 401K, Pension Scheme.
100% Parental Leave top-up for up to 6 months, for either parent.
Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
6 weeks of paid vacation (30 working days!)
Budget for traveling to other offices if you are remote, plus an annual company offsite.
Co-working benefit so you can work alongside others in your city.
$500 home office stipend to set up your workspace properly.

There is no minimum in-office qualification requirement.
Please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role.