Deployment Lead, FDE - SF
San Francisco · New York City · 7+ years experience · Full-time · Hybrid · Posted Oct 6, 2026
At a glance
- Experience
- 7+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- San Francisco · New York City
About OpenAI
- OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
- We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
- For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
- Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
- To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
About the role
- You will define how OpenAI delivers complex systems to customers, owning how they are built, shipped, and adopted.
- You’ll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals.
Responsibilities
- Own the technical delivery plan for multiple interdependent work streams and translate business objectives into a roadmap with milestones, dependencies, and acceptance criteria.
- Run day-to-day engineering execution, track and drive delivery across OpenAI FDE and customer teams, and make real-time trade-offs on scope and priority.
- Embed with customer teams to land production deployments, drive adoption, map workflows, shape tools/integrations, and lead onboarding and change management.
- Partner with Product and Research so platform components and research work streams land in time to support deployment goals.
- Codify solution patterns and evals by extracting reusable patterns and packaging field signals to improve product and models.
- Own value cases and ROI by setting impact hypotheses, baselines, and KPIs, and running pre-/post-deployment measurement to report to exec sponsors.
- Shape how OpenAI engages Financial Services customers.
Requirements
- Bring 7+ years of customer‑facing technical delivery leadership
- Track record of successfully leading large, complex, high-stakes customer engagements where customer outcomes depended on tight coordination and fast decision making, ideally involving AI.
- Excel in high ambiguity environments and know how to simplify complex and dynamic work.
- Move fluidly between system level understanding and execution level detail to map constraints, sketch architectures, and move ambiguous problems to shipped systems.
- Think strategically and pattern-match by stepping back from execution detail and connecting customer needs to scalable, reusable solutions.
- Have strong technical fluency and sharp sequencing instincts to discuss technical details, pressure-test architectures, and make trade-offs.
- Have shipped AI/LLM systems with an understanding of solution patterns, integration basics, and production pitfalls.
- Act as a translator with executive presence to make complex technical trade-offs legible to business leaders.
- Enjoy being onsite with customers to accelerate delivery, requiring travel up to 50%.
Workplace
- Hybrid work model of 3 days in the office per week
- Travel up to 50% is required
Skills
- AI
- LLM
