Designated Services Engineer, FlashArray

Melbourne · Australia (Melbourne) · 5-10 years experience · Onsite · Posted Oct 15, 2026

At a glance

As a Designated Services Engineer (DSE) focused on FlashArray, you will serve as the single, dedicated technical anchor for high-value enterprise accounts utilizing our Business Critical Services.
You will directly own customer relationships and complex end-to-end technical outcomes for Pure's flagship FlashArray platform.

Serve as the trusted technical authority for assigned enterprise accounts, driving end-to-end case ownership, leading critical escalation calls, and securing long-term account health and satisfaction across FlashArray deployments.
Perform root-cause analysis and complex troubleshooting across FlashArray hardware, Purity operating environments, network connectivity, and performance anomalies to deliver definitive resolutions for enterprise clients.
Coordinate critical software upgrades, maintenance, and change control procedures directly with customer engineering teams to eliminate downtime and operational risk.
Partner with Support Account Managers and internal escalation engineering to streamline issue resolution, refine support processes, and contribute knowledge-base resources to elevate team-wide FlashArray expertise.

5-10 years of experience in deep technical mastery of enterprise block storage architectures (SAN, Fibre Channel, iSCSI, NVMe-oF), Linux/Windows operating systems, and core networking protocols (TCP/IP, DNS, routing).
Proven ability to investigate, isolate, and resolve complex issues surrounding FlashArray replication, capacity, availability, and performance under pressure.
Outstanding verbal and written English communication skills, with the emotional intelligence required to manage high-stakes customer relationships and de-escalate sensitive incidents effectively.
Strong analytical problem-solving skills with the self-direction to manage competing priorities independently while fostering collaborative relationships across global teams.
Willingness and ability to travel 5–10% on customer sites as needed for account alignment, critical escalations, or reviews.

Primarily an in-office environment expected to work from the Melbourne office in compliance with Pure's policies.