At a glance
- Workplace
- Remote
- Location
- USA - Sandy, UT
About Nice
- NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
- Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
- NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
About the role
- The IT Technical Support Engineer provides technical support to local and remote employees and contractors.
- This role involves managing support tickets, maintaining internal systems, and assisting with office facilities and infrastructure projects.
Responsibilities
- Provide day-to-day technical support for network infrastructure, internal systems, software, and hardware.
- Manage and resolve support tickets via email, instant message, or phone.
- Handle SNOW support queue management and complex ticket escalations.
- Participate in knowledge transfer and internal knowledge base management.
- Provide support for large meetings, town halls, and events.
- Identify opportunities to streamline and automate processes.
- Manage and monitor internal assets to ensure accurate inventory records.
- Assist in processing purchase orders and interact with procurement and accounting staff.
- Manage user access accounts and configure hardware for on and off-boarding.
- Provide facilities support including building, telco, network infrastructure, and ISP management.
Requirements
- Bachelor’s degree in computer science, or associate degree plus two years of tech support experience, or three plus years of tech support experience.
- Effective communication in English.
- Experience in desktop support for Windows, Mac, and Linux systems.
- Experience with Windows Server administration (virtual, physical, cloud-based, and on-prem).
- Experience supporting computer hardware, mobile devices (iOS and Android), and peripherals.
- Experience managing and maintaining Microsoft Active Directory infrastructure.
- Experience managing and maintaining Microsoft O365 enterprise accounts.
- Ability to communicate technical information to technical and nontechnical personnel.
- Strong customer service attitude and ability to work in a team environment.
- Self-starter with strong organizational skills and attention to detail.
Preferred qualifications
- Basic understanding of corporate IT technology solutions and infrastructure.
- Support experience with various Linux distributions (Debian/Ubuntu, RedHat/CentOS).
- Exposure to cloud technologies (AWS, Azure, and/or GCP).
- Exposure to authentication services (Active Directory).
- CompTIA A+, Net+, Security+ or equivalent.
- Additional technical certifications.
Workplace
- Occasional travel may be required.
Skills
- Windows
- MacOS
- Linux
- Active Directory
- Microsoft O365
- iOS
- Android
- AWS
- Azure
- GCP
- SNOW
