Director, Business Operations (fully remote)

Virginia · Remote · Remote · Posted Oct 1, 2026

At a glance

CFS Solutions is seeking a process-driven, results-accountable Director of Business Operations to own the operating rhythm of a profitable, growing fintech.
This is a newly created leadership role reporting directly to the CEO, responsible for how the business performs including revenue on the existing engine, project closures, and the weekly scorecard.

Run the company’s weekly operating rhythm: the leadership meeting, the KPI scorecard, and the follow-through on what was committed.
Lead the standing project-status meetings with the three Project Managers to track progress, align stakeholders, clear or escalate blockers, and drive projects to close at a faster rate.
Own conversion of the open Professional Services backlog including cleaned-up project records, honest status, and dates that mean something.
Meet with reseller partners on where their projects stand regarding status, blockers, and install timelines.
Direct the support organization through the Support Operations Manager by setting priorities, service standards, and metrics.
Partner with support and delivery leads on triaging high-priority requests, assigning ownership, and closing feedback loops with customers and resellers.
Own the SLA framework covering targets, measurement, and reporting while holding delivery to commitments in customer and reseller agreements.
Be responsible for revenue performance on the existing engine, including renewals executed, uplifts landed, and quote-to-start machinery running without the CEO.
Own CRM management for the business, ensuring data accuracy, workflows, and pipeline and project hygiene across teams.
Keep operational processes aligned with the SOC 2 program, including documentation, audit facilitation, and enforcement of security controls.

You have owned a weekly operating cadence end-to-end, including the meeting, the scorecard, and the follow-through.
You have managed people-managers and can describe how you made them better without doing their jobs.
5+ years in operations, business operations, or project management in a B2B software, SaaS, or tech-enabled services company, with real revenue accountability.
Strong organizational and project management skills.
Excellent written and verbal communication, capable of influencing up and across the organization.
Strong CRM management experience owning data quality, workflows, and adoption across teams.
Exposure to regulatory or compliance-heavy environments.