Director, Customer Success

Atlanta · GA · USD 130,000-150,000 · 5-7 years experience · Posted Oct 5, 2026

At a glance

As a leader of the CRM Customer Success team, the Director, Customer Success provides P&L ownership and leadership for a book of business.
A strategist and leader who also does the work, the Director is responsible for growing and expanding our scope and presence with a portfolio of cross-vertical clients.

Delivers on and actively manages against Account Plan, targets & business objectives
Balances long-term client and corporate goals with immediate client and corporate objectives and needs
Owns and manages a client book of business between $3 Million and $4 Million
Manages against and monitors the P&L goals and progress, respectively, on a weekly basis
Structures account strategy based on understanding client needs and developing client relationships at all levels
Directs & ensures contract compliance and service level fulfillment
Mentors and develops Client Success Managers
Assumes overall financial reporting for relationship with client – contributing to growth planning, revenue growth and profitability
Manages team performance - billability & utilization
Supports Sales in new business efforts

Minimum 5-7 years of Client Success / Account Management experience at a Marketing Technology, Advertising Technology, or Customer Data Platform industries
Strong oral and written communication and presentation skills
Strong technical acumen
Proven competencies in managing complex client relations
Facilitates team motivation and team leadership skills
Outstanding attention to detail
Ability to deal with others with tact and good judgment
Ability to react quickly, assess, and implement solutions
Demonstrated ability to grow revenue in enterprise, multi-national accounts
Budget management