At a glance
- Location
- Remote · Boston
About the role
- The Director, Customer Trust will lead the transformation of Toast's security function from a reactive compliance model to an engineering-led, proactive organization.
- This role manages both external customer-facing security demonstrations and internal security business operations, including portfolio management and workforce planning.
- The position is designed to make security a competitive advantage that accelerates sales cycles for enterprise and restaurant group customers.
Responsibilities
- Own the Trust Center, customer security reviews, questionnaires, and sales team support.
- Decide how security evidence is presented to customers and optimize the speed of the review process.
- Lead governance, policy development, and security measurement reporting for leadership, the board, and regulators.
- Manage security business operations, including portfolio management, joint planning, and workforce and budget planning.
- Build security awareness and design a champions program to extend the security function's reach.
Requirements
- Built a customer-facing trust or assurance program for a platform business.
- Ability to translate security posture into business terms for sales and executive communication.
- Strong program and portfolio management skills with experience writing budget and headcount cases.
- Experience presenting to executives, boards, and regulators.
- Led a team of 10 or more, including managers.
Preferred qualifications
- Experience in payments, fintech, or another regulated platform business.
- Background spanning both a technical security function and a customer-facing one.
- Experience turning a security program into an asset the sales team relies on.
Benefits
- Competitive compensation including base salary, cash compensation, and equity.
- Benefits programs designed to support a healthy lifestyle and flexibility.
Workplace
- Role is remote with a presence in Boston.
- Hybrid work model that fosters in-person collaboration.
