Director, Head of EMEA Operations
Sony Interactive Entertainment
United Kingdom, London · GBR-London-10GMS · 15+ years experience · Hybrid · Posted Oct 20, 2026
At a glance
- Experience
- 15+ years experience
- Workplace
- Hybrid
- Location
- United Kingdom, London · GBR-London-10GMS
About the role
- The Director, Head of EMEA Operations will be responsible for leading all Operations activities across the EMEA region for Sony Interactive Entertainment.
- This senior leadership role oversees Logistics, Transportation Control Tower Management, Warehousing 3PL Management, Sales Operations Order Fulfilment, and Assembly and Fulfilment Planning across both B2B and D2C channels.
Responsibilities
- Lead the end-to-end EMEA Operations function, ensuring all logistics, warehousing, order management, assembly, and fulfilment planning activities are delivered to a high standard across B2B and D2C.
- Provide leadership across regional Operations teams, setting direction, building capability, and ensuring clear accountability across all functional areas.
- Oversee Transportation Control Tower Management, ensuring inbound, outbound, and regional transport activities are coordinated effectively and deliver against cost, service, capacity, and customer commitments.
- Lead Warehousing 3PL Management across the region, ensuring partners deliver efficient, agile, resilient, and cost-effective operations that support retail, distributor, eCommerce, and PlayStation Direct requirements.
- Oversee Sales Operations and Order Management, ensuring customer orders are managed accurately, efficiently, and in line with commercial priorities and service expectations.
- Lead Assembly and Fulfilment Planning activities, ensuring product availability, build readiness, localisation, channel allocation, and fulfilment execution are aligned to demand and customer needs.
- Partner closely with Commercial, Planning, Finance, D2C, Customer Service, Global Operations, Procurement, and external service partners to ensure operational plans support business priorities.
- Drive continuous improvement across service, cost, operational resilience, partner performance, process quality, and customer experience.
- Work closely with the Operations Excellence & Transformation teams to develop and define the strategic approach for the functions and the region including the creation of the MRP roadmap.
Requirements
- 15+ years’ experience in Operations, Supply Chain, Logistics, Fulfilment, Sales Operations, Planning, or a related regional leadership role.
- Strong experience leading complex, multi-functional operations teams across regional or global environments.
- Deep understanding of B2B and D2C operations, including order management, warehousing, transportation, fulfilment, and customer delivery.
- Experience managing 3PL warehousing partners, transportation providers, control tower operations, and regional logistics networks.
- Strong leadership capability, with the ability to set direction, build teams, influence stakeholders, and deliver through complexity.
- Strong commercial and financial acumen, with experience managing cost, service, capacity, budgets, and partner performance.
- Excellent stakeholder management skills across Commercial, Planning, Finance, Customer Service, D2C, Procurement, Global Operations, and external partners.
- Strong analytical and problem-solving skills, with a track record of driving operational improvement and service excellence.
Benefits
- Discretionary bonus opportunity
- Private Medical Insurance
- Dental Scheme
- 25 days holiday per year
- On Site Gym
- Subsidised Café
- Free soft drinks
- On site bar
- Access to cycle garage and showers
Workplace
- Hybrid Working
