Director, HR Systems, Operations & AI Enablement

Boston · United States · USD 195,600-313,000 / year · 5+ years experience · Posted Oct 19, 2026

At a glance

We are looking for a leader to take on our workforce management systems and operations.
Serve as a trusted advisor to our HR leadership group, our centers of excellence and our business partners, turning business goals into system capability and service build.

Build the multi-year technology roadmap with HR leadership and IT, and run the intake practices that decide what enters it.
Guide systems projects from requirements through configuration, testing, cutover and adoption, then keep the platforms balanced in service once they are live.
Develop the service framework and the tiers within it, from self-service and first contact through to specialist handling, and the routing between them.
Run one governed intake channel for employee questions, and decide with the team what stops, what is automated and what moves to our administration partner.
Build the security and access model, including role-based permissions, field-level restriction, access certification and segregation of duties.
Meet our data-privacy and regional obligations with Legal and Information Security, and act as the HR contact for internal and external audits.
Set our HR technology AI strategy, with responsible adoption resting on governance, data readiness, privacy and human oversight.
Redesign fragmented processes into something simpler.
Run a single pipeline for internal use cases and emerging HR technology, and report what our automation delivers in adoption, efficiency, quality and experience.
Grow a team covering business systems analysis and an operations specialist group led by a first-line manager, and plan resourcing, capacity and budget across both.

8+ years experience across HR systems and HR operations.
5+ years managing people and experience leading through a first-line manager.
Led a multi-application systems portfolio alongside a service delivery team, including its tier model, case management, and service measures.
Demonstrate expertise in HR processes throughout the employee lifecycle, and you will have delivered globally, where requirements vary by region.
Hands-on depth in SAP SuccessFactors, enough to specify requirements, evaluate configuration and work with an implementation partner, with strong familiarity in Employee Central and at least two other modules absolutely required.
Experience with the security and access model for HR data, and with leading third-party implementation or managed-service partners to agreed service levels.
Experience running project delivery alongside production support, and influencing senior leaders across HR, IT and Finance in plain language.

Experience putting AI capability to work in an HR setting, with the guardrails that apply once AI touches employee data.
Familiarity with agentic AI, enterprise AI platforms, intelligent automation or conversational assistants such as Microsoft Copilot helps, as does a background spanning people analytics as well as systems.
SAP SuccessFactors certification in one or more modules, and experience of a platform migration or systems harmonization.
Experience building governance models, technology intake processes, vendor assessments or innovation pipelines.