Director, Law Enforcement & Critical Harms Operations

San Mateo, CA · San Mateo · USD 243,830-299,630 / year · 10+ years experience · Full-time · Hybrid · Posted Oct 16, 2026

At a glance

The Director, Law Enforcement & Critical Harms Operations will lead three key verticals within Roblox Safety Operations: Law Enforcement Operations, Critical Harms Investigations & Incident Management, and Critical Harms Product Support. This role involves managing high-stakes safety incidents, overseeing global law enforcement requests, and collaborating with cross-functional teams to mitigate platform harms. The position requires navigating complex investigations and driving operational excellence in a high-pressure environment.

Own Law Enforcement Operations, Critical Harms Investigations, and Critical Harms Product Support verticals.
Provide people management and coaching to team members.
Deliver on operational metrics including SLA and quality.
Lead the company’s response to safety incidents by coordinating with cross-functional stakeholders.
Provide real-time communications to leadership and drive post hoc Root Cause Analyses.
Respond to law enforcement concerns and codify/scale learnings.
Partner with Legal and Public Policy teams to implement new regulatory requirements in workflows.
Partner with Engineering to scope, test, and launch internal compliance and investigations tooling.
Collaborate across Legal, Advocacy, Safety, Product, and Communications teams.
Identify and advocate for strategic safety enhancements.

10+ years of leading safety operations in law enforcement, intelligence, government, or trust and safety.
Deep familiarity with U.S. and non-U.S. law enforcement response frameworks (e.g., Stored Communications Act, CLOUD Act).
Experience owning and leading others in high-pressure, sensitive, and complex investigations.
Proven track record managing high-volume operations queues.
Experience building standard operating procedures, training programs, QA frameworks, and operational dashboards.
Subject-matter expertise in child safety laws, policies, and considerations.
Excellent communication, leadership, and stakeholder management skills.
Ability to navigate ambiguity and manage multiple high-profile, time-sensitive initiatives.
Unwavering integrity, collegiality, and grit.

Hybrid position located at headquarters in San Mateo, CA.
Onsite Tuesday, Wednesday, and Thursday; optional presence on Monday and Friday.