Process Trainer - TL - Lending

Pune, Maharashtra · 4+ years experience · Onsite · Posted Oct 15, 2026

At a glance

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Paytm is seeking a dynamic Trainer to design and deliver impactful training programs for sales teams focused on lending products and processes.
The role involves enhancing product knowledge, sales capabilities, and process adherence through continuous coaching and learning interventions.

Design and deliver training programs for sales teams on lending products, sales processes, compliance requirements, and operational procedures.
Develop and maintain training content, including presentations, training manuals, SOPs, assessments, and e-learning modules.
Conduct classroom, virtual, and field-based training sessions to ensure effective knowledge transfer.
Collaborate with business stakeholders and subject matter experts to create learning experiences aligned with business objectives.
Evaluate trainee performance through assessments, feedback, and performance tracking to identify learning gaps.
Provide ongoing coaching and mentoring to sales teams to improve productivity, customer handling, and conversion effectiveness.
Monitor training effectiveness and recommend enhancements to methodologies, content, and delivery mechanisms.
Ensure all training programs remain aligned with organizational goals and regulatory guidelines.

4+ years of experience in Sales Training, Learning & Development, or Training Delivery within Banking, NBFC, Fintech, or Lending domains.
Graduate or Postgraduate degree in any discipline.
Strong understanding of lending products, sales processes, and customer acquisition practices.
Excellent communication, presentation, and stakeholder management skills.
Ability to create engaging training content and facilitate interactive learning sessions.
Good networking capabilities and willingness to travel extensively throughout the specified area.
Skilled in coaching and mentoring.

Proficiency in Microsoft PowerPoint, Excel, and Learning Management Systems (LMS).
Certification in Training & Development or Learning Facilitation.