Senior Commercial Operations Analyst

New York · Vancouver · Washington · AMER · Hybrid · Posted Oct 10, 2026

At a glance

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook

The Senior Commercial Operations Analyst will serve as a key execution and analytical partner within the GTM Operations team.
This role focuses on translating commercial strategy into scalable territory, routing, coverage, reporting, and operational processes.
The position requires a hands-on approach to managing GTM systems and data to drive business efficiency and performance.

Own the execution of territory and coverage processes, including management of Fullcast, account assignments, and territory changes.
Support annual and in-year territory planning through scenario modeling, account segmentation, and capacity analysis.
Continuously improve territory management processes, controls, and supporting technology.
Analyze sales performance, pipeline, productivity, coverage, and conversion metrics to identify trends and opportunities.
Build models and analyses to translate complex commercial data into actionable recommendations for leadership.
Partner with Finance and Commercial Operations on forecasting, planning, and strategic analyses.
Build and maintain Salesforce dashboards and reporting for visibility into commercial performance.
Investigate and resolve complex operational and data issues across Salesforce, Fullcast, and the GTM data environment.
Partner with GTM Systems to translate business requirements into scalable solutions.
Identify opportunities to simplify, standardize, and automate recurring processes using data, technology, and AI.

5+ years of experience in a GTM function (Sales Operations, Revenue Operations, Commercial Operations, Marketing Operations, or Sales Strategy & Planning).
Strong hands-on experience with territory management, sales coverage, and sales planning processes.
Advanced Salesforce reporting and dashboard capabilities.
Strong analytical and modeling skills, including advanced Excel or Google Sheets capabilities.
Demonstrated ability to translate large and complex datasets into actionable business insights.
Strong understanding of core commercial metrics (pipeline, conversion, bookings, productivity, capacity, coverage, retention, expansion).
Ability to work East Coast hours.
Must be based in the United States and eligible to work in the US.

Experience with Fullcast, LeanData, or comparable territory management and routing platforms.
Experience partnering with Data and Analytics teams to operationalize data across systems.
Working knowledge of SQL, Snowflake, BI tools, or similar data environments.
Experience partnering cross-functionally with Sales, Finance, Customer Success, Data, and GTM Systems teams.
Experience working in a GRC or B2B SaaS environment.