Sr. Manager, Carrier Operations & Governance

US · USD 155,520-194,400 · Remote · Posted Oct 5, 2026

At a glance

The Sr. Manager, Carrier Operations & Governance will build a new function from the ground up to manage, govern, and optimize Twilio's global telecom carrier and wholesale supplier ecosystem.
This role involves setting enterprise policies, establishing governance frameworks, and driving executive-level operating rhythms that report to leadership and the Audit Committee.
The position requires an owner-operator mindset to design systems for supplier management, margin optimization, and risk assessment.

Set enterprise policy and risk appetite for the Know Your Supplier (KYS) governance framework.
Set enterprise policy for telecom supplier rate changes and wholesale margin management, including adjudicating escalations.
Author, maintain, and enforce operational Runbooks, supply policies, and Rules of Engagement (ROEs) across cross-functional teams.
Perform in-depth analyses of Risks & Opportunities (R&O) using statistical methods.
Build analytical and systems infrastructure to monitor supplier compliance and risk at enterprise scale.
Develop risk forecasting models and real-time monitoring mechanisms incorporating external economic indicators and disclosures.
Create and maintain reporting dashboards and visualizations to track KPIs for KYS and broader initiatives.
Champion governance and culture-change training programs across internal stakeholders, carrier partners, and leadership.
Own the R&O narrative for executive leadership and the Audit Committee regarding cost, compliance, and capacity exposure.
Own the Run-the-Business (RTB) cadence at the enterprise level, including supplier QBRs and operational risk reviews.

8+ years of professional experience in telco supply chain operations, supplier governance, strategy & governance, vendor management, revenue assurance, process improvement, or Revenue Operations (RevOps).
Experience building and maintaining automated data pipelines, backend data models, and navigating ambiguous datasets.
Experience using SQL and BI visualization platforms to drive data-driven decision-making.
Proven experience setting enterprise-level policy, governance frameworks, or risk appetite in ambiguous environments.
Demonstrated ability to craft executive-level narratives and risk reporting for C-suite and Audit Committee audiences.
Experience sponsoring, defining, or building analytical and systems infrastructure for enterprise-scale compliance or monitoring.
Experience leading culture change, stakeholder alignment, and training programs across internal teams and external partners.
Sharp written and verbal communication skills with a track record of presenting to cross-functional leadership and executive decision-makers.
Strong analytical capability using Excel / Google Sheets, SQL, or Looker to model cost trends and analyze complex data sets.

Background in telecom, technology, management consulting, or other high-impact environments.
Experience managing or setting policy for wholesale rate changes, margin validation, or Supplier Deal Desks.
Proven track record facilitating enterprise Run-the-Business (RTB) cadences, including supplier Quarterly Business Reviews (QBRs) and tracking team OKRs.
Knowledge of the A2P SMS ecosystem, international voice/messaging routing, carrier contracts, carrier billing practices, or fraud frameworks (AIT/IRSF).
Understanding of global regulatory and industry standards from organizations such as GSMA, MEF, i3forum, ITW Global Leaders' Forum, or others.
Experience with workflow management platforms (e.g., Airtable, Jira, Confluence) and building operational dashboards.

Remote-first company based in the US.
Approximately 10% travel anticipated for team gatherings, functional off-sites, or customer meetings.