Director of Revenue Operations
New York, NY · New York · USD 160,000-200,000 · 7+ years experience · Hybrid · Posted Oct 19, 2026
At a glance
- Experience
- 7+ years experience
- Workplace
- Hybrid
- Location
- New York, NY · New York
- Salary
- USD 160,000-200,000 · Base salary
About the role
- We are looking for a Director of Revenue Operations to own the planning, forecasting, and operational infrastructure behind our Success organization.
- You will help our Client Strategy and Enterprise teams retain brands, deepen product adoption, and grow subscription and performance revenue across the existing customer base.
- Working directly with our Revenue Operations leader and closely with Success leadership, you will turn company priorities into goals, compensation plans, and practical ways of working.
Responsibilities
- Lead annual and quarterly Success planning by turning revenue objectives into goals by segment, team, and account, and build models connecting retention, adoption, spend, and capacity.
- Own the Success forecast across renewals, expansion, churn, and performance products, including Opportunities and Spotlights, standardize MRR and NRR definitions, run forecast reviews, and track accuracy.
- Design and manage Success compensation plans with Finance and People by setting measures, weightings, thresholds, and accelerators, modeling costs, and owning rollout, documentation, and payout accuracy.
- Build balanced books across SMB, Growth, and Enterprise, owning coverage, rebalancing, and hiring/capacity models.
- Standardize the process from Sales-to-Success handoff through onboarding, adoption, renewal, and expansion, turning risk and growth signals into action and operationalizing pricing and packaging changes.
- Own the Success systems roadmap with the Salesforce and Data teams, build dashboards and planning tools, use automation and AI to cut manual work, and set metric definitions teams trust.
- Act as Success's primary operational partner by turning strategic questions into recommendations, running business reviews, and leading cross-functional initiatives end to end.
Requirements
- 7+ years in RevOps, CS Ops, or BizOps, with real ownership of post-sale performance
- Have led planning, forecasting, retention analysis, and capacity modeling
- Have designed and rolled out variable comp plans
- Are a strong modeler, comfortable in spreadsheets, Salesforce, and BI tools
- Have built processes customer-facing teams actually use, and can influence across Success, Sales, Finance, Product, and technical teams
- Communicate clearly with executives and ICs, and enjoy moving between strategy and execution
- NYC-based or willing to relocate before start date
Preferred qualifications
- SQL a plus
- Experience with marketplaces, creator marketing, commerce, or hybrid subscription + usage-based revenue
- Experience using AI and automation in ops workflows
Benefits
- Equity in ShopMy
- Monetize Your Influence
- 401(k) with Company Match - 3% employer contribution, fully vested
- Healthcare Coverage - Medical, dental & vision benefits, including a 100% employer-paid medical option and dependent coverage
- Mental Health Support and More
- Flexible PTO
- 13 Company Holidays
- 14 Weeks of Paid Parental Leave
- Workplace & Wellness Stipends
- Disability & Life Insurance - 100% employer-paid
Workplace
- Remote-First Culture with an NYC HQ
Skills
- Salesforce
- SQL
- BI Tools
- Spreadsheets
- AI
