Director, Provider Implementation
Greater Minneapolis-St. Paul Area · USD 150,000-165,000 · 5+ years experience · Full-time · Hybrid · Posted Oct 7, 2026
At a glance
- Experience
- 5+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Greater Minneapolis-St. Paul Area
- Salary
- USD 150,000-165,000 · Base salary
About the role
- The Director, Provider Implementation will manage the implementation team and portfolio for HHAeXchange's home care technology platform. This leadership role focuses on driving operational excellence, developing implementation playbooks, and collaborating cross-functionally with Product and Customer Success teams.
Responsibilities
- Direct the Provider project implementation team and oversee the product line’s portfolio of Provider implementation projects.
- Allocate resources and ensure effective project management methodologies are utilized.
- Drive accountability for project execution and report on risks and go-lives.
- Provide leadership to direct reports through coaching and setting strategic direction.
- Collaborate cross-functionally with Product and Customer Success to drive excellence throughout the implementation journey.
- Develop, implement, and maintain the Provider playbook for home care organizations.
- Represent client needs to internal stakeholders including Sales, Product, Development, and Support.
- Serve as the escalation point for customer complaints.
- Stay current with industry and client trends and maintain knowledge of Provider products and services.
- Contribute to the development of the department’s strategic goals and objectives.
Requirements
- Bachelor’s degree.
- Exceptional project management skills managing and directing multiple implementations concurrently.
- Excellent customer service skills.
- Exceptional written and oral communications skills.
- Ability to interpret workflows and apply business strategies for improvement.
- Ability to analyze and communicate reporting deliverables.
- Ability to think quickly and logically to ensure solutions identified.
- Strong attention to detail and follow-through skills.
- Strong analytical and problem-solving skills.
- Strong organization and time management skills.
Preferred qualifications
- 10+ years of hands-on experience with software implementations, account management, client relations, or client training in SaaS companies.
- Strong healthcare industry knowledge, preferably in home healthcare.
- 5+ years leading an implementation, account management or client training team.
- Experience with Microsoft Windows operating systems.
- Experience with EHR/EMR Implementation.
Benefits
- Competitive health plans
- Paid time-off
- Company paid holidays
- 401K retirement program with a Company elected match
- Other company sponsored programs
Workplace
- Travel up to 10%, including overnight travel.
Skills
- SaaS
- Project Management
- EHR
- EMR
- Microsoft Windows
