At a glance
- Experience
- 2+ years experience
- Workplace
- Remote
- Location
- Mexico
About the role
- The Enablement Consultant role is a cross-functional position that connects Sales, Support, Sales Engineering, and Product teams.
- The consultant will manage the deployment of Samsara technology, ensuring customers achieve quick time to value while driving product adoption.
- This role requires a customer-facing professional capable of explaining complex IoT technology to both executives and day-to-day users.
Responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of their operations using the IoT platform.
- Manage the deployment of Samsara technology to customers.
- Create launch plans and roadmaps to increase product usage.
- Track implementation progress, participation, product adoption, and account health.
- Run training sessions and demonstrate technology to customers.
- Work through challenges with customers and day-to-day users across numerous use cases.
- Juggle multiple customer engagements in parallel.
- Work cross-functionally to deliver an exceptional customer experience.
- Deeply understand and explain platform capabilities to various customer types.
- Champion and embed Samsara’s cultural principles as the company scales.
Requirements
- 2+ years of experience in a senior Customer Success, account management, or consulting role.
- Bilingual proficiency in Spanish and English.
- Strong spoken and written language skills.
- Experience supporting or working with technical products.
- Bachelor’s degree from a 4-year institution.
- Must be based in Monterrey, N.L., or willing to relocate.
- Strong priority management and high emotional intelligence.
- Demonstrated diplomacy, tact, and poise under pressure.
Preferred qualifications
- SaaS experience
- Experience facilitating workshops with senior stakeholders and operational teams
- Strong executive presence and ability to influence cross-functional leaders
- Experience serving a large and complex customer base in B2B SaaS
- Experience working with different countries of the LATAM regions
- Experience working in Tech Touch Engagements
- Experience using Customer Success Platforms
Benefits
- Base salary
- Performance-based bonus/variable pay
- Equity
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health plans
- Parental leave plans
Workplace
- Remote position open to candidates residing in Mexico.
- Candidate must be based in Monterrey, N.L., or willing to relocate.
Skills
- IoT Platform
- SaaS
- Customer Success Platforms
